Hi Aleksey,
Thank you for your recent Order#27159900 at Play-Asia.com. We regret
to inform you that we need further information to verify the status of the
transaction. Please understand that this also helps to reduce the risk that
your credit card is misused by any other person. Anybody who has your
credit card number and expiry date, can you use your credit card on the
internet for any payment. For us, being located overseas, it is important to
protect our customers and ourselves from fraudulent transactions. If you
have used a Visa Card, you may be interested in the Verified By Visa
programme. This programme, available for any Visa card in any country,
protects your Visa card with a password that only you know. If you are
using this service, our payment server will automatically forward you to
your bank's server to confirm your identity. Transactions made using
Verified By Visa enrolled cards are accepted without the need for further
verification. If you wish to learn more about Verified By Visa, please
follow these links.
http://usa.visa.com/personal/security/vbv/how_it_works.html (Visa USA)
http://www.visaeu.com/microsite/verified/main.html (Visa EU)
http://www.visa-asia.com/verified/index.shtml (Visa Asia)
If you have used a Mastercard / Eurocard, the same as above applies
- Mastercard introduced their Securecode System, which has been fully
deployed on Play-Asia.com's payment servers. Please ask your credit
card issuing bank for details on Mastercard Securecode. Please provide
us with the following info:
Front and back of your credit card
Photo-ID card (such as driver's license, passport) showing the same
name & signature as the credit card. Please either scan & e-mail the
required documents to
billing@play-asia.com
or fax the required documents to
[+852] 3145 0061 (Hong Kong).
In both cases, it is very important that you provide your Play-Asia.com
Order Number (#27159900) on each of the documents. We understand
that you may feel insecure with providing these details. You may wish to
black out a few digits of the credit card (but leave the first and last 4
digits intact) and the security code on the back before sending it to us).
Again we ask for understanding about this procedure, we would gladly
skip it if it was not necessary; however we have to be sure the order
was submitted by the rightful owner of the credit card used. We strongly
recommend to upgrade to Verified By Visa and MasterCard SecureCode to
prevent any further delay. Once again thank you for shopping at
Play-Asia.com. Your Play-Asia.com Team
http://www.play-asia.com 
